Loading...
All Posts In Category

Customer Service

Customer Service

Why an Online Store Enhances (not Distances) Your Customer Relationships

It is a common misconception that face-to-face interaction is the only method of building a relationship. In today’s world, this is not the most convenient way to sell, nor is it always possible to develop your relationships this way.

Posted on 
Sep 12, 2019
  by
Nina Galle
Read More
Customer Service

How Do I Onboard New Customers?

You might think the hardest job was getting customers in the first place, but you need to have a proper method set in place when on-boarding new customers to keep them long term.

Posted on 
Sep 20, 2018
  by
Nina Galle
Read More
Customer Service

How Do I Keep My Current Customers?

Getting new customers is often the goal for many businesses, however keeping your existing customers promises continuous profit. Here are six tips that will help you ensure you’re keeping that relationship strong.

Posted on 
Sep 17, 2018
  by
Nina Galle
Read More
Customer Service

How to Reduce Order Mixups

Order mix-ups are missed, incorrect, or incomplete orders to customers as a result of miscommunication between buyer and supplier. Mix-ups can result in wasted inventory, lost money and unhappy customers.

Posted on 
Jul 27, 2018
  by
Nina Galle
Read More
Customer Service

What Are the Best Practices for Managing Returned Orders?

It’s a fact, nobody likes returned orders. They’re a pain and can be very expensive.

Posted on 
Jul 27, 2018
  by
Nina Galle
Read More
Customer Service

5 Step Checklist for Successful Customer Follow Ups

Customer follow ups ensure a positive relationship between you and your customer, so let’s take a look at our 5 step checklist to help you manage your customer follow ups:

Posted on 
Jul 19, 2018
  by
Nina Galle
Read More
Customer Service

Customer Service Do’s and Don’ts

Providing great customer service is the key to the success of your business. No matter how good your product is, one negative experience is all a customer needs to take their business elsewhere.

Posted on 
Jun 1, 2018
  by
Jennifer Webb
Read More