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Excellent customer service is the best way to maintain and retain customers. Sometimes things happen, and a customer is left unhappy with a product or your service. Having a well-developed plan to deal with unhappy customers will only serve you in the long run.
Firing a customer is a difficult thing to do. Sometimes selling relationships are just not meant to be and are more work than they’re worth. Taking the step to end that relationship can often positively impact your business!
It is a common misconception that face-to-face interaction is the only method of building a relationship. In today’s world, this is not the most convenient way to sell, nor is it always possible to develop your relationships this way.
You might think the hardest job was getting customers in the first place, but you need to have a proper method set in place when on-boarding new customers to keep them long term.
Getting new customers is often the goal for many businesses, however keeping your existing customers promises continuous profit. Here are six tips that will help you ensure you’re keeping that relationship strong.
Order mix-ups are missed, incorrect, or incomplete orders to customers as a result of miscommunication between buyer and supplier. Mix-ups can result in wasted inventory, lost money and unhappy customers.
It’s a fact, nobody likes returned orders. They’re a pain and can be very expensive.
Customer follow ups ensure a positive relationship between you and your customer, so let’s take a look at our 5 step checklist to help you manage your customer follow ups:
Providing great customer service is the key to the success of your business. No matter how good your product is, one negative experience is all a customer needs to take their business elsewhere.
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