Excellent customer service is the best way to maintain and retain customers. Sometimes things happen, and a customer is left unhappy with a product or your service. Having a well-developed plan to deal with unhappy customers will only serve you in the long run.
It is a common misconception that face-to-face interaction is the only method of building a relationship. In today’s world, this is not the most convenient way to sell, nor is it always possible to develop your relationships this way.
It’s a fact, nobody likes returned orders. They’re a pain and can be very expensive.
Customer follow ups ensure a positive relationship between you and your customer, so let’s take a look at our 5 step checklist to help you manage your customer follow ups: