The blog

Writings on how to succeed as a local food supplier.

Success Stories
Future of Food
Sales
Marketing
Distribution
Customer Service
Press
Customer Service

How to Respond to an Order Complaint and Keep the Customer

Excellent customer service is the best way to maintain and retain customers. Sometimes things happen, and a customer is left unhappy with a product or your service. Having a well-developed plan to deal with unhappy customers will only serve you in the long run. 

Posted on 
Oct 30, 2019
  by
Nina Galle
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Customer Service

How to Fire a Customer

Firing a customer is a difficult thing to do. Sometimes selling relationships are just not meant to be and are more work than they’re worth. Taking the step to end that relationship can often positively impact your business! 

Posted on 
Oct 28, 2019
  by
Nina Galle
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The 6 Best Housekeeping Habits for Your Online Store

When you first start selling online, your routine changes! There are certain habits you need to keep to make the most of your new system. Here are some of our best practices:

Posted on 
Oct 8, 2019
  by
Nina Galle
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Success Stories

Supporting their Community through Local Food and an Online Store: KW Habilitation and Our Farm

“The analytics and reporting tools are awesome! I can easily have an overview of our orders without having to do any data entry myself. The biggest benefit I’ve had since using Local Line is how much time it saves me!” ‍

Posted on 
Oct 6, 2019
  by
Nina Galle
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Sales

Why Increasing Your Prices 5% Will Make You 8.5% More Money

If you want to survive as a farm, you have to operate as a business. By operating efficiently and effectively, over time, you will find ways to reach all customers. When is the last time you reviewed your prices?

Posted on 
Sep 22, 2019
  by
Nina Galle
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4 Online Farm Stores That Are Doing It Right

At Local Line, many of our customers have set up awesome stores for a variety of uses! Need some inspiration to get started? Here are some online stores that are doing it right!

Posted on 
Sep 18, 2019
  by
Nina Galle
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Customer Service

Why an Online Store Enhances (not Distances) Your Customer Relationships

It is a common misconception that face-to-face interaction is the only method of building a relationship. In today’s world, this is not the most convenient way to sell, nor is it always possible to develop your relationships this way.

Posted on 
Sep 12, 2019
  by
Nina Galle
3 minute read
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Future of Food

Local Line: What We’ve Learned and What’s Still to Come

Local Line was created to help local farmers succeed as independent entrepreneurs. The reality is that more local farmers have to find a way to get to market better, faster, and cheaper in order to prosper. Since our founding in 2015, Local Line is now used by farmers across Canada, USA, and Australia to help them sell more product, organize their business data, and save time. 

Posted on 
Sep 5, 2019
  by
Nina Galle
5 minute read
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Sales

How to Recruit the Best Talent for Your Farm

As a small business owner, every hand contributes significantly to the day-to-day operations. It may seem tedious to go through the hiring process, however, the more time and energy put into the process, the better quality candidates you will find. 

Posted on 
Sep 3, 2019
  by
Nina Galle
6 minute read
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Future of Food

Online Markets as a Solution for Urban Food Deserts

Solving food deserts has been an increasing topic of discussion for the last few years. Today’s food systems do not serve food deserts properly, and tend to leave entire communities in urban environments without access to fresh, healthy food.

Posted on 
Sep 1, 2019
  by
Nina Galle
8 minute read
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Marketing

How to use Facebook Insights to Measure your Success

Unlike Instagram, Facebook has changed its algorithm to prioritize content from family and friends over businesses. This is where Insights comes in!

Posted on 
Aug 29, 2019
  by
Nina Galle
5 minute read
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Press

Local Line Launches Free Website Builder For Farmers

Local Line is pleased to announce the launch of a free website builder for farmers. Starting today, farmers from all over the world can create and publish a free website at www.locallinesites.com.

Posted on 
Aug 21, 2019
  by
Nina Galle
4 minute read
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