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Customer Management

Build a loyal, repeat customer base.

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Customer Management (CRM)

Keep all your customer information in one place. Segment customers by different types, assign them different price lists, and market to them all through Local Line.
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Store Credit

Assign and enable customers to manage store credit balances. Store credit is great for CSA's, for improving cashflow, and for managing small day to day debit/credit adjustments. 
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Marketing & Communications

Using automated order reminders, your customers receive an email at the same time every week (or day, or month) with a reminder to place their order.
Woman at farmers market with fresh vegetables

Customer Management

The Customer Table of Your Dreams

Keep all your customers in one place. Quickly see which customers are assigned to which price lists, their status, and when they've last ordered through Local Line. Take bulk actions by selecting multiple customers at once, and assign them to price lists, edit Store Credit, or send them an email. You can even log orders on their behalf from the Customers tab.

Local Line back office table displaying order history and information

Premium Feature

Store Credit

Store Credit is a flexible feature that allows customers to maintain their own store credit balances for your store. Customer can buy store credit, or you can assign it to them. This feature is used to accomplish a variety of outcomes including CSA subscription billing, on-farm cashflow improvement, and refunds/order adjustments.

Basket of freshly picked vegetables with graphics of a phone displaying products and add to cart

Premium Feature

Store Credit

Store Credit is a flexible feature that allows customers to maintain their own store credit balances for your store. Customer can buy store credit, or you can assign it to them. This feature is used to accomplish a variety of outcomes including CSA subscription billing, on-farm cashflow improvement, and refunds/order adjustments.

Testimonials

Hundreds of customers to manage? No problem. 

Local Line is trusted by thousands of farmers and food hubs around the world. See what they have to say about Local Line's Customer Management features. 

We have been very happy with the ease of use and combined inventory tracking through different sales channels with the Local Line platform. Along with sales tracking through square integration, we can manage it all from one location. Customer service is also tops, with quick responses and fixes to minor problems encountered. Our customers also appreciate the simplicity of the ordering and checkout process."

Milky Way Farm
Meghan

- Milky Way Farm

“The biggest benefit of Local Line is being able to duplicate myself. I'm not having to text everybody. I'm not having to call everybody. I don't have my customers coming in and we're walking through the garden figuring out what they want. It allowed me to bump up to that next level of being able to be a little bit more sustainable on my own.”

Laughing Duck Farm Kathryn
Kathryn

- Laughing Duck Farm

Spend more time in the field and less time in the office.

All it takes is a few clicks to get you connected to your customers, selling online, and easily fulfilling your orders.

woman farming with graphs of local lines back office