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Frequently Asked Questions

Everything you need to know about Local Line. Answers to our most frequently asked questions about setting up and managing your Local Line account.

About Local Line

Q: What is Local Line?

Local Line is an e-commerce platform that helps your farm, farmers market, or food hub manage their orders all in one place. Keep your customers, inventory, orders, and payments in sync with a robust set of features that help you sell and market your products. 

Q: Is Local Line right for me?

Local Line is built for local food producers doing direct marketing. Whether you’re a farm, farmers’ market, food hub, CSA, butcher, artisan, brewer, vineyard, or artisanal producer, our platform keeps you organized, makes ordering convenient for customers, and increases order size.

Q: How do I get started?

Start your free 7-day trial here. Your trial is unlimited, which means you have as much access as a paid subscription account does. You can even accept orders within this time!

For steps on how to set up your account, visit our Help Centre for step-by-step instructions to get you from set-up to accepting orders.

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The Platform

Q: I just started my 7-day free trial. Now what?

Welcome to your Local Line account! Your free trial is unlimited, which means you have as much access as a paid subscription account does. You can even accept orders within this time. For steps on how to set up your account, visit our Help Centre for step-by-step instructions to get you from set-up to accepting orders!

Q: What platforms does Local Line integrate with?

Local Line integrates with Square and Stripe to enable you to accept online payments at checkout. Customize payment terms and receive payment right to your bank account. This feature is available with all account types.

We integrate with Quickbooks to help keep your invoicing and payments in sync, and we integrate with Google Maps for route planning.

Q: What happens if I sell at more than one farmers’ market?

If you sell your products through farmers’ markets using Local Line, you can easily sell to two or more markets. You can connect a market to your existing catalog, or create a second catalog to be used exclusively with that market. This means you don’t need multiple accounts, you can have one account and sell at multiple markets.

Q: Can I sell directly to my own customers if I also sell through a farmers’ market?

Yes! With a paid Local Line plan, you can also sell directly to your own customers in addition to selling through your farmers’ market storefronts. Visit our pricing page to determine which plan is right for you. Reach out to us with questions and we’re happy to help!

Q: Does Local Line accept SNAP as a method of payment?

You can configure payment options for your Local Line account and specify which methods of payment your business accepts. While the Local Line platform does not process SNAP payments through its platform, you can specify SNAP as a method of payment your store accepts offline or in person. Learn more about payment options here.

Q: I manage a CSA. Can I use Local Line?

Yes! If you have the Store Credits feature enabled in your Local Line account, your CSA customers can purchase credits in advance and pay with those credits upon checkout.

Q: Can I include more than one pickup location in my Local Line store?

Absolutely. There is no limit to the number of pickup locations included in your online store. You can add delivery plans, too. Learn more about delivery and pickup plans here.

Q: I manage a farmers’ market. Can my vendors manage their own products?

Yes! We have two account types for farmers’ markets; Food Hub and Market. Learn more about Food Hubs here, and our Market account type here.

Q: What kind of support is available to help me manage my online store?

Your Local Line subscription includes our best in class support. Our team will help you get up and running in a breeze, and will continually be there to support your business every step of the way. We have a Support Centre available for you to access 24/7, and our support team is only a phone call or email away: support@localline.ca, and toll-free at 1-855-699-1026.

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Pricing

Q: Does Local Line support both retail and wholesale pricing?

Yes! You can create and manage different customer prices for all your different customer segments. For example, you might have a catalog (also known as a price list) for your retail customers and one for your wholesale customers.

Q: Are there any commission fees, or start up fees?

None! No hidden commission fees, or start up fees.

Q: What's included in a Local Line subscription?

All Local Line accounts come with unlimited products, customers, users. You get access to all features, and can purchase premium features from your account once you sign up. Browse our Features section for more details on each feature.

Q: What is a catalog?

A catalog is a price list. With Local Line, you can create various catalogs for all your different types of customers. Catalogs have a monthly cost so all you have to do is select the number of catalogs you need, everything else is included!

Q: What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard and American Express. For annual plans we also accept checks and e-transfers.

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